Key Bank is the most crookedly run operation I have ever run across. We have a student loan with them for our son, which we have been paying on for the past 6 years, on time each and every month. They call and harass us on our home and cell phones multiple times every month before the payment due date. The people that call are arrogant, ignorant, and multiple attempts to get them to stop this practice have been unsuccessful. I will never do business with this company again.

They wont work with you even though there isnt even many jobs out there, Key Bank is about to destroy my almost perfect credit before I went to college a few years ago. I was better off before I went to school. I was constantly harassed and called several times a day. I was on unemployment and they wouldnt do anything the money i offered was not enough because it wasnt what they wanted. The only way they would work with me was to have a full time job which I was unable to get. My electricity is off cause they said if I paid 300 dollars they would offset my default by a month. they did not. I was asked for 2 months payment after all of this. this was supposed to be defered months ago. good luck getting your paperwork on time. good luck on getting your checks cashed on time.

I go to the bank and request a pay off and received in the mail a letter stating I still owe $4,ooo.oo .I call the bank and nobody would explain where the $4,000.00 came from. Angia peterson was my contact at keybank in Ohio and she was of little help.They are apack of Dogs,they told me if I pay the loan off they would clear the house lien, well I made the payment acording to the statement and found out throw a loan offier in South Bend Indiana not all of my payments were post to the account, she couldn’t explain it either.

So when all said and done I will have paid $34,00.00 for a dead man house, the loan was for $20,000.00. Keybank if you read this I am did the right thing you should do the same bastards.

Again I agreed and made another payment. The next month the called again telling me I had to raise my payments to $50 on each loan ($100). I told them that at the moment that was impossible. My husband was not working and I was making only abouot $18,500 a year, with a $1290 mortgage payment and car payment of $495, an additional 100 was just not possible, so they said okay in 6 months we will reevaluate the situation.

However after that phone call I never received another statement and was never contacted again. I sent the payment like I was suppose to with the last statement I had received, and then stopped. Last month we tried applying to prequalify for a mortgage loan and found out that they charged off the accounts on both our credit reports. No warning, nothing. Is this legal?

Don’t have any solutiuons to post but would hope that anyone considering a loan with key bank will go anywhere else.

they make a habit of telling you to call back or wait for something in the mail only to prolong the process in hopes of making you late on payments. I was unemployed for almost two years. after 3 months of calling and waiting for a forbearance package to be mailed to me, they suddenly put me into default, which means i cannot get a forbearance. when I informed them i was in the process of getting a forbearance and didn’t understand how they could do this without informing me they told me too bad. My credit has been demolished and Key Bank refuses to accept accountability for any of this. avoid Key Bank at all costs. their toxic loans capitalize on middle class people trying to educate themselves and better their position in life.